Coronavirus (COVID-19) Disruption

Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit www.arris.com/selfhelp for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.

TM804

The Touchstone DOCSIS 3.0 8x4 Embedded Multimedia Terminal Adaptor (E-MTA) TM804G delivers four lines of primary line Voice over IP (VoIP), ultra-high speed data access, and multiple battery pack options to support telephony service during power outages. Designed to support the services desired most by advanced users, the TM804G enables cable operators to address business subscribers’ productivity demands with the speed and performance found only in the 8x4 channel bonded environment. With the TM804G, cable operators can offer data services at speeds greater than 300Mbps to their subscribers to compete against VDSL and fiber threats. Additionally, the TM804 offers full support for a variety of voice codecs, including HD Voice support, as well as multiple call signaling methods – NCS, Legacy SIP, and PacketCable 2.0 IMS. Along with industry-leading ARRIS voice and battery back-up features, and full support for new IPv6 services, the TM804 provides the small and medium business the essential voice and data services they need in a single package. Not available in retail. Please check with your service provider for availability.

Toll grade voice performance equal to the industry leading TM604

Two independent 96MHz RF tuners to receive channels up to 1GHz

Configurable options for loop current, loop voltage management, and ringing waveform

Loop Diagnostics for remote testing and troubleshooting of in-house wiring

Advanced Diagnostics for easy troubleshooting - Call Quality Metrics for last fifty (50) calls

Already own this product?
For warranty purposes, register your device by clicking here.

To see the latest SURFboard Home Networking Products click here

To see the latest SURFboard Home Networking Products click here

For assistance, click here
to launch ANA (ARRIS's Networking Assistant)

Operator Support Site click here.

FAQs
Specifications
Manuals & Documentation
Drivers & Firmware