Coronavirus (COVID-19) Disruption

Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit www.arris.com/selfhelp for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.

TG862R

Xfinity® Residential Gateway & Router

The XFINITY Wireless Gateway is your all-in-one device that connects your Internet, phone and home networking. It provides Wi-Fi® connectivity for your home, so there’s no need for a separate wireless router.

DOCSIS 3.0 Cable Modem

Download speeds up to 343 Mbps

8 download & 4 upload channels

Compatible with Xfinity® Voice & Internet Service

Wi-Fi® speeds up to 300 Mbps

802.11n Wi-Fi®

4 Gigabit Ethernet Ports

2 carrier-grade VoIP Lines

Battery backup for up to 8 hours of standby support sold separately

Already own this product?
For warranty purposes, register your device by clicking here.

To see the latest SURFboard Home Networking Products click here

To see the latest SURFboard Home Networking Products click here

For assistance, click here
to launch ANA (ARRIS's new beta Networking Assistant)

Operator Support Site click here.

FAQs
Specifications
Manuals & Documentation
Drivers & Firmware
Related Product Videos