Coronavirus (COVID-19) Disruption

Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit www.arris.com/selfhelp for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.

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ARRIS Warranty & Support Services

Our warranty and support covers you for two years from the date of purchase to assist with your support needs and to effectively managing your home networking devices. We offer free technical support via chat, phone 7 days a week, 7AM to 12AM Central Time, excluding major holidays. Staying connected is simple!

Phone Support is not available for products no longer in warranty. Check your warranty status here.

Product Purchases Through a Marketplace and Unauthorized Resellers

Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty and Support. If you did NOT purchase your ARRIS branded product from a retail store, please contact your Cable Operator directly for warranty and support. Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support and support services.

Marketplaces offer products from re-sellers who may not be authorized to sell ARRIS products. ARRIS products purchased from non-authorized re-sellers through a marketplace may not qualify for a warranty replacement or support by ARRIS. Please ensure that you review the seller’s return and exchange policy prior to your purchase as the product will need to be exchanged by the seller.


ARRIS Assist™ Premium Technical Support makes it easy to maintain your home network and the devices connected to it. In addition to networking equipment such as modems and routers, ARRIS Assist also covers things like PCs, tablets, laptops, security cameras and more! No need to wait for repair experts to arrive at your home. ARRIS Assist’s 24-hour technical support gives your complete peace-of-mind. Click here to find out more information.


Slow Internet speeds, lost Internet connection, intermittent or poor wireless range? You can rely on ARRIS. We provide real-time, one-on-one out of warranty phone support for $39.99.

NOTE: We also offer free chat support to all customers regardless of warranty status.


Notice to Consumers: Beware of Fake Tech Support Scammers

ARRIS is aware of a new Internet phishing scam in the form of imposter posts to social media sites like Facebook directing customers to fraudulent phone numbers for ARRIS customer support. Please report any web sites claiming to be ARRIS technical support or suspicious emails, messages, or phone calls to +1-877-466-8646.

Phone Support is not available for products no longer in warranty. Check your warranty status here.

Helpful tip: Did you know most issues can be resolved by a power cycle? Simply remove the power cord for 10 seconds from the outlet and plug it back in.

Consumer Phone Number Hours
SURFboard Modems, Gateways, Routers 1-877-466-8646 Sun-Sat 7AM-12AM CST
Support not available for discontinued models, please visit our Frequently Asked Questions for support
mAX Routers 1-866-757-3598 Sun-Sat 7AM-12AM CST
Touchstone Cable Modems, Gateways and EMTAs 1-877-682-7747 Sun-Sat 7AM-12AM CST
Support for Touchstone products are only available for models sold in retail. If you need assistance with a model not sold in retail please contact your service provider or visit our Frequently Asked Questions for support
Shop.surfboard.com 1-877-466-8646 Sun-Sat 7AM-12AM CST
Enterprise Website
MSO, TELCO, and Programmers Technical Support Please visit www.arris.com/support