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ARRIS Warranty & Support Services

Our warranty and support covers you for two years from the date of purchase to assist with your support needs and to effectively managing your home networking devices. We offer free technical support via chat, email or phone 7 days a week, 7AM to 12AM Central Time, excluding major holidays. Staying connected is simple!

Product Purchases Through a Marketplace and Unauthorized Resellers

Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty and Support. If you did NOT purchase your ARRIS branded product from a retail store, please contact your Cable Operator directly for warranty and support. Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support and support services.


Marketplaces offer products from re-sellers who may not be authorized to sell ARRIS products. ARRIS products purchased from non-authorized re-sellers through a marketplace may not qualify for a warranty replacement or support by ARRIS. Please ensure that you review the seller’s return and exchange policy prior to your purchase as the product will need to be exchanged by the seller.


SERVICES
NO WARRANTY? NO PROBLEM!

Slow Internet speeds, lost Internet connection, intermittent or poor wireless range? You can rely on ARRIS. We provide real-time, one-on-one out of warranty phone support for $39.99.

NOTE: We also offer free chat and email support to all customers regardless of warranty status.

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Disclaimer: Before submitting any information, we ask that you read and acknowledge your agreement with the following terms.

Notice to Consumers: Beware of Fake Tech Support Scammers

ARRIS is aware of a new Internet phishing scam in the form of imposter posts to social media sites like Facebook directing customers to fraudulent phone numbers for ARRIS customer support. Please report any web sites claiming to be ARRIS technical support or suspicious emails, messages, or phone calls to +1-877-466-8646.

Consumer Phone Number Hours
Broadband Modems and Gateways 1-877-466-8646, option 1 Sun-Sat 7AM-12AM CST
Support not available for discontinued models, please visit our Frequently Asked Questions for support
RipCurrent Routers and Extenders 1-877-466-8646, option 2 Sun-Sat 7AM-12AM CST
Video Set-Top Receivers 1-877-466-8646, option 3 Sun-Sat 7AM-12AM CST
Touchstone Cable Modems, Gateways and EMTAs 1-877-682-7747 Sun-Sat 7AM-12AM CST
Support for Touchstone products are only available for models sold in retail. If you need assistance with a model not sold in retail please contact your service provider or visit our Frequently Asked Questions for support
Shop.surfboard.com 1-877-466-8646 Sun-Sat 7AM-12AM CST
Motorola Zoom
If you have purchased a Motorola-branded product without the SURFboard® logo after 2016, this is not an ARRIS product and ARRIS does not provide support for it. Click here to read more information about this announcement
Enterprise Website
MSO, TELCO, and Programmers Technical Support Please visit www.arris.com/support