Consumers - SB6183: System Event Logs

Coronavirus (COVID-19) Disruption Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.

ARRIS Consumer Care


SB6183: System Event Logs

« Go Back


How do I view the Logs in my SB6183 Modem?

The Logs display the current status of the modem in chronological order, that are used by the cable modem technician.  There are three types of field description:

  • Time - Indicates the date and time the incident occurred.
  • Priority - Indicates the level of importance of the error.
  • Description - Provides a brief definition of the error.

This document describes how to view the System Event Logs.

To View the System Event Logs

NOTE: If the SB6183 is connected to a router, it is recommended to disconnect the router and connect the SB6183 directly to a computer with an Ethernet cable.
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box.  The Status page will appear.

    Right click on the image to save it to your computer.
  2. Click the Logs link on the left-hand menu.  The Logs page appears.

    Right click on the image to save it to your computer.



Was this article helpful?


Your feedback is appreciated.

Characters Remaining: 255