Consumers - SB6190: Locating the HFC MAC Address
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SB6190: Locating the HFC MAC Address

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Question
Where can I find the HFC MAC ID address on my SB6190 modem?
Answer
The label on the bottom of the SB6190 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to identify each Ethernet network device.  To receive data service, the MAC address marked HFC MAC ID will need to be provided to the Internet Service Provider.  The HFC MAC ID is also known as the CMAC Address.  This document includes the following sections:

Locating the MAC ID on the Bottom Panel
Locating the MAC ID in the Web Manager

Locating the MAC ID on the Bottom Panel

The MAC ID can be located on a white sticker on the bottom of the device. 

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Locating the MAC ID within the Web Manager


NOTE: If the SB6190 is connected to a router, it is recommended to disconnect the router and connect the SB6190 directly to a computer with an Ethernet cable.
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.100.1 into the address box. The Status page will appear.

    NOTE 1: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

    NOTE 2: A login page may appear to access the Web Manager.  Enter the default username admin in the Username field and enter the default password password or customized password in the Password field.  For additional information, refer to article # 16148 – SB6190 Web Manager Access.

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  2. Click the Addresses link on the top menu.  The Addresses page will appear.   The HFC MAC Address will be displayed Cable Modem MAC Address (as shown below).

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