Consumers - SB8200: Cable Signal Levels
FAQs

Coronavirus (COVID-19) Disruption


Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit www.arris.com/selfhelp for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.

ARRIS Consumer Care

Article

SB8200: Cable Signal Levels

« Go Back

Information

 
Question
What are the acceptable cable signal levels for the SB8200?
Answer
Cable signal levels for all DOCSIS cable modems require to be within the acceptable level for the modem operate properly.  The three signal levels that need to be within the acceptable level are Downstream Power, SNR (Signal to Noise Ratio), and Upstream Power.  Downstream Power refers to the line signal sent from the cable provider to cable modem.  Downstream SNR (Signal to Noise Ratio) refers to the signal being sent in relation to the noise on the line.  Upstream Power refers to the line signal from the cable modem to transmit data back to the cable provider.  This document describes how to check the three signal levels to be within the acceptable level for the modem operate properly. 


Checking Signal Level​
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.100.1 into the address box and press the Enter key.  The Connection page will appear.

    NOTE 1: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

    NOTE 2: A login page may appear to access the Web Manager.  Enter the default username admin in the Username field and enter the SB8200 last 8 digit of the serial number or customized password in the Password field.  For additional information, refer to article # 16925 – SB8200: Web Manager Access

    Right click on the image to save it to your computer.
  2. In the Downstream Bonded Channels section, verify Power levels are within the acceptable range of - 15 dBmV to + 15 dBmV for each downstream channel. 

    User-added image
     
  3. In the Downstream Bonded Channels section, identify the Modulation and Power to find verify SNR levels are within the acceptable range for each downstream channel. 

    Acceptable SNR Levels (dB)
    If QAM64SNR should be 23.5 dB or greater. 
    If QAM256 and DPL( -6 dBmV to +15 dBmV) SNR should be 30 dB or greater. 
    If QAM256 and DPL(-15 dBmV to -6 dBmV) SNR should be 33 dB or greater.   


    User-added image
     
  4. In the Upstream Bonded Channels section, identify the number of Channels and Type to find verify Upstream Power levels are within the acceptable range for each upstream channel. 

    Acceptable Upstream Power Levels (dBmV):

     
    Upstream Transmit Power Level
    ChannelUS Channel TypeAcceptable Upstream Power Levels
    SingleSC-QAM45 dBmV to 61 dBmV
    TwoSC-QAM45 dBmV to 54 dBmV
    Three or moreSC-QAM45 dBmV to 51 dBmV

    User-added image
     
  5. Refresh the page at least twice to identify variations in SNR, Downstream Power, and Upstream Power.   

    NOTE: If the either of the signal levels are outside of the acceptable range, power cycle or factory reset the modem. 

     
  6. Contact the cable provider to adjust the signal level to the acceptable level range.

Acceptable Signal Levels
 
Recommended Min Downstream PowerRecommended Max Downstream Power
-15 dBmV+15 dBmV
Downstream Signal to Noise Ratio (SNR)
ModulationDownstream PowerAcceptable Downstream SNR
64 QAMn/a23.5 dB or greater
256 QAM-6 dBmV to +15 dBmV30 dB or greater
-15 dBmV to -6 dBmV33 dB or greater
Upstream Transmit Power Level
ChannelUS Channel TypeRecommended Min Upstream Power Recommended Max Upstream Power 
SingleSC-QAM45 dBmV61 dBmV
Two SC-QAM45 dBmV54 dBmV
Three or moreSC-QAM45 dBmV51 dBmV

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->