Consumers - SB8200: System Event Log
FAQs

Coronavirus (COVID-19) Disruption


Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit www.arris.com/selfhelp for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.

ARRIS Consumer Care

Article

SB8200: System Event Log

« Go Back

Information

 
Question
How do I view the System Event Log on my SB8200 cable modem?
Answer
The SB8200 generates a running log of the time and events or activities that it detects during the cable modem operation.  This information maybe useful to help diagnose and correct any problems that may occur with the cable modem.  The System Event Log displays the current status of the cable modem in chronological order.  There are three types of field description:
  • Time - Indicates the date and time the incident occurred.
  • Priority - Indicates the level of importance of the error.
  • Description - Provides a brief definition of the error.
This document describes how to access the System Event Log page in the SB8200.


To View the System Event Log

NOTE
: If the SB8200 is connected to a router, it is recommended to disconnect the router and connect the SB8200 directly to a computer with an Ethernet cable.
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.100.1 into the address box and press the Enter key.  The Login page will appear.

    NOTE 1: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

    NOTE 2: The admin login is not available on firmware version prior to 1.01.009.47 and the Connection page will appear.
     
  2. On the Login page, enter admin in the Username field.
     
  3. Enter the SB8200 last 8 digit of the serial number located on the bottom white sticker in the Password field.

    User-added image
     
  4. Click the Login button.  The Connection page will appear. 

    User-added image
     
  5. Click the Event Log link on the main menu.  The Event Log page will appear. 

    User-added image

     
  6. The Event Log page will display the events that the SB8200 has detected.

    User-added image

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->