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SBG10: Ping Tool

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Question
What tools can I use to test connectivity in my SBG10 gateway?
Answer
The troubleshooting Ping tool is used to check connectivity from the SBG10 to another device on the Internet or the LAN (Local Area Network).  Using the ping feature, the SBG10 sends a small packet of data to a device, and waits for a reply from that device.  If the device replies, this confirms that the SBG10 and that device are connected and able to communicate with each other.  This document describes how to use the Ping tool.


Ping Tool  
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box, and press the Enter key.  The Login page will appear.
     
  2. On the Login page, enter admin in the Username field.
     
  3. Enter password in the Password field then click the Apply button.  The Alert!! window will appear.

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  4. The Alert!! window includes information about the Parental Control via the option to change the Web Manager login password.  Select the following options to manage the alert window. ​​
    • Check the Do not show this window again box and click the Close button to stop the alert window from appearing during the next login.
       
    • Click the Close button to bypass the alert window.  The alert window will appear during the next login. ​

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  5. On the System Basic Setup page, click the Utilities link on the top menu.  The System Information page will appear.
     
  6. On the System Information page, click the Ping link on the left-hand menu.  The Ping page will appear.
     
  7. On the Ping page, enter the IP address of the device to ping into the Ping Target field.
     
  8. Leave the Ping Size field at default 64, the size of the data packet to be used for each ping attempt.
     
  9. Leave the No. of Pings field at default 3, the number of ping attempts the SBG10 will send to the device. 
     
  10. Leave the Ping Interval field at default 100, the time (in milliseconds) for the SBG10 to wait before sending each ping attempt.
     
  11. Click the Start Test button.  The Results are populated in the box.

    NOTE: Click the Stop Test button to stop the test early.  To clear the results click the Clear Results button.

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