ARRIS Consumer Care

SBG6580-2: Changing Default Admin Login

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Question

How do I change the default admin username password in my SBG6580-2?

Answer

When attempting to access the SBG6580-2 Web Manager for the first time, the SBG6580-2 prompts for an admin username and password. By default, the username is admin, and the password is password. For network security purposes, ARRIS recommends changing the default admin user name and password after logging onto the SBG6580-2 for the first time. This document describes how to change the default admin username and password.

Admin Login Consideration

Usernames and passwords are case-sensitive.
Passwords can contain special characters.
Backup changes made to the SBG6580-2 with the default admin login. Please refer to Article # 16786 SBG6580-2: Backup and Restore Settings.
Keep a record of the new admin username and password. If they are lost, resetting to the factory default settings is required to access the SBG6580-2's web manager with default admin login credentials. Please refer to Article # 16743 SBG6580-2: Factory Reset: Factory Reset.

To Change the Default Admin Username and Password

Launch a Firefox or Safari browser. Enter http://192.168.0.1 into the address box, and press the Enter key.

NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager. The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser. Safari browsers on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1. For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin or a customized username in the Username field.
Enter password or a customized password in the Password field.

NOTE: On later versions of the SBG6580-2, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label. For assistance with Web Manager Access, refer to article # 18752 – SBG6580-2: Web Manager Access.
Click the Login button. The Home page will appear.
Move the mouse cursor over Status on the main menu and click the Security link on the sub-menu. The Status - Security page will appear.
On the Status - Security page, confirm that the Change Username is selected in the drop-down menu.

NOTE: Usernames and passwords are case-sensitive.
Enter the current admin username in the Enter Current Username field.
Enter the current admin password in the Enter Current Password field.
Enter a new admin username in the Enter New Username field. The username is case-sensitive.
Re-enter the new admin username in the Re-Enter New Username field.
Click the Apply button. A restart is not required, the new username will immediately go into effect.
On the Status - Security page, select Change Password from the drop-down menu.
Enter the current admin username in the Enter Username field.
Enter the current admin password in the Enter Current Password field.
Enter a new admin password in the Enter New Password field. Password is case-sensitive and may contain special characters.

Password Requirements:
- Minimum of 8 characters
- At least one uppercase alpha character
- At least 1 number
- One of ~ ! @ # $ % ^ & * ( ) _ + [ ] { } | ; : , . / ?
Re-enter the new admin password in the Re-Enter New Password field.
Click the Apply button. A restart is not required, the new password will immediately go into effect.