Consumers - SBG6580 (v8.5.x): Changing the Wireless Channel
FAQs

Coronavirus (COVID-19) Disruption

“Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit www.arris.com/selfhelp for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.”

ARRIS Consumer Care

Article

SBG6580 (v8.5.x): Changing the Wireless Channel

« Go Back

Information

 
Question
How do I change the wireless channel in the SBG6580? 
Answer

When using a wireless connection, interference may occur.  One variable may include other Wireless Access Points within the surrounding area.  If those Wireless Access Points are using the same wireless channel, this may cause interference.  When experiencing wireless interference when other wireless access points are present in the surrounding area, changing the wireless channel within the SBG6580 gateway can improve connectivity.  By default, the SBG6580 is set at channel 1.  This document describes how to change the wireless channel in the SBG6580 gateway.


To Change the Wireless Channel

  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box, and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is 192.168.0.1.  If the default address has been changed, enter the custom address in the address box.
     
  2. On the Login page:
    a.   Enter admin in the Username field.
    b.   Enter motorola in the Password field.
    c.   Click the Login button.  The Home page appears.

    NOTE: On firmware version 8.9.0.4 and later, the default admin password is required to be changed.  The Change User Password prompt will immediately appear after logging into the Web manager with the default admin password.  For assistance with the Change User Password screen, please refer to article # 18055 - SBG6580 (v.8.9.x): Prompt to Change Default Admin Login.
     
    Image

     
  3. Move the mouse-cursor over the Wireless tab and select 802.11 Radio sub-link.  The Wireless 802.11 Radio page appears.
  4. On the Wireless 802.11 Radio page:
    a.  Channel - Try a different channel than what is displayed as Current.

    NOTE 1: It is recommended to try channel 6 or 11, if it's not listed as Current.
     
    NOTE 2: In the Wi-Fi spectrum, there are multiple channels that overlap and degrade performance.  Because channels 1, 6, and 11 do not overlap, they are used for better performance and stability.

    NOTE 3: When using 2.4 GHz band with 40 MHz channel, there might be interfere on legacy 802.11b/g devices. 

    b.  Click the Apply button.

    Image

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->