Consumers - SBG6700-AC (v8.6.x): MAC Address Lookup

ARRIS Consumer Care


SBG6700-AC (v8.6.x): MAC Address Lookup

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Where can I find my MAC address on my SBG6700-AC?
When subscribing to Internet services from a cable provider, it may be required to provide the cable provider with the MAC address of the SBG6700-AC in order to have Internet access.  The MAC address of the SBG6700-AC is located on the bottom panel, and also located within the GUI (Graphical User Interface) of the SBG6700-AC.  This document describes how to locate the MAC address of the SBG6700-AC.

To locate the MAC Address on the bottom panel

The MAC address is printed on the bar code label marked HFC MAC ID on the bottom of the SBG6700-AC.
Record it here:
______ : ______ : ______ : ______ : ______ : ______

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To locate the MAC Address within the GUI

  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.  The Login page appears.
    NOTE: By default the LAN IP address is  If the default address has been changed, enter the custom address in the address box.
  2. On the Login page:
    a.   Enter admin in the Username field.
    b.   Enter password in the Password field.
    c.   Click the Login button.  The Home page appears.
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  3. Move the mouse-cursor over the Status tab and select the Product Information sub-link.  The Status - Product Information page appears.
  4. On the Status - Product Information page, the MAC address of the SBG6700-AC is listed as the Cable Modem MAC Address.
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