SBG6782 (v8.4.x): Admin Login Setup

How do I change the admin username and/or password on my SBG6782?

When attempting to access the SBG6782 configuration menu, the gateway prompts for a username and password.  By default, the username is admin, and the password is motorola.  However, the gateway's admin account password can be changed.

NOTE 1: If the device is leased the option may not be available to change the username.

NOTE 2: For units leased or purchased from Shaw Communications, the default username and password are located on a black label at the bottom of the unit.

NOTE 3: If the gateway cannot be accessed using the default credentials, and the username and password are unknown, then the gateway will only be accessible by doing a factory reset.  Keep in mind that a factory reset will erase any custom settings, and may cause the Internet to be inaccessible.  For instructions on how to do a factory reset, please refer to Answer # 22423 - SBG6782 (v8.4.x) Factory Reset.

Login Considerations:

• Usernames and passwords are case-sensitive.
• Usernames and passwords can not contain the following characters (#,$,!,@,*).
• Usernames and passwords go into effect immediately.  Restarting the gateway is not required for the username and/or password to take effect.
• Assigning an administrator username and password does not affect communication to the Internet.

Changing the Password

1. Launch a Firefox or Safari browser.  Enter http://192.168.0.1 into the address box, and press the Enter key.  
   
   NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager.  The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser.  Safari browsers on Apple PC and mobile devices are not impacted.  The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1.  For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
    
2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
    
3. On the Login page, enter admin or a customized username in the Username field.
    
4. Enter motorola or a customized password in the Password field.
   
   NOTE 1: On later versions of the SBG6782-AC, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label.  For assistance with Web Manager Access, refer to article # 18755 – SBG6782-AC: Web Manager Access.
   
   
    
   NOTE 2:  If the unit has been leased or purchased by Shaw Communications, retrieve the username and password from the black label on the unit, and enter that information into the Username and Password fields.
   
   NOTE 3:  If the unit has been leased or purchased by Time Warner Cable, and the admin username and motorola password does not allow access to the GUI, please contact Time Warner Cable for assistance.
    
5. Click the Login button. The Home page will appear.
   
   
    
6. Move the mouse cursor over Status on the top menu, and select the Security sub-link.  The Status - Security page will appear.
   
   
    
7. On the Status - Security page:
   a.  Click on the top drop-down menu, and select Change Password.
   b.  Enter Username - Enter the current login username.
   c.  Enter Current Password - Enter the current login password.
   d.  Enter New Password - Enter a new login password of your choice.
   e.  Re-Enter New Password - Re-Enter the new login password.
   f.  Click the Apply button.  The new password now becomes the current login password.
   
   NOTE: A restart is not required, as the settings will immediately go into effect.
   
    
    

Changing the Username

1.  Launch a Firefox or Safari browser.  Enter http://192.168.0.1 into the address box, and press the Enter key.  
   
   NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager.  The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser.  Safari browsers on Apple PC and mobile devices are not impacted.  The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1.  For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
    
2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
    
3. On the Login page, enter admin or a customized username in the Username field.
    
4. Enter motorola or a customized password in the Password field.
   
   NOTE 1: On later versions of the SBG6782-AC, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label.  For assistance with Web Manager Access, refer to article # 18755 – SBG6782-AC: Web Manager Access.
   
   
    
   NOTE 2:  If the unit has been leased or purchased by Shaw Communications, retrieve the username and password from the black label on the unit, and enter that information into the Username and Password fields.
   
   NOTE 3:  If the unit has been leased or purchased by Time Warner Cable, and the admin username and motorola password does not allow access to the GUI, please contact Time Warner Cable for assistance.
    
5. Click the Login button. The Home page will appear.
   
   
    
6. Move the mouse cursor over Status on the top menu, and select the Security sub-link.  The Status - Security page will appear.
   
   
    
7. On the Status - Security page:
   a.  Click on the top drop-down menu, and select Change Username.
   a.  Enter Current Username - Enter the current login username.
   b.  Enter Current Password - Enter the current login password.
   c.  Enter New Username - Enter a new login username of choice.
   d.  Re-Enter New Username - Re-Enter the new login username.
   e.  Click the Apply button.  The new username now becomes the current login username.
   
   NOTE: A restart is not required, as the settings will immediately go into effect.