Consumers - SBG6782 (v8.4.x): MAC Address Lookup
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SBG6782 (v8.4.x): MAC Address Lookup

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Information

 
Question

Where can I find my MAC address on my SBG6782?

Answer

When subscribing to Internet services from a cable provider, it may be required to provide the cable provider with the MAC address of the SBG6782 in order to have Internet access.  The MAC address of the SBG6782 is located on the bottom panel, and also located within the GUI (Graphical User Interface) of the SBG6782.  This document describes how to locate the MAC address of the SBG6782.

To locate the MAC Address on the bottom panel

The MAC address is printed on the bar code label marked HFC MAC ID on the bottom of the SBG6782.

Record it here:

______ : ______ : ______ : ______ : ______ : ______

Image

 

To locate the MAC Address within the GUI

  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box, and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is 192.168.0.1.  If the default address has been changed, enter the custom address in the address box.
     
  2. On the Login page:
    a.   Enter admin in the Username field.
    b.   Enter motorola in the Password field.
     
    NOTE 1:  For units that have been leased or purchased by Shaw Communications, the username is cusadmin, and the password is the Customer S/N (Serial Number), located on a white sticker on the bottom of the unit.

    NOTE 2:  If the unit has been leased or purchased by Time Warner Cable, and the admin username and motorola password does not allow access to the GUI, please contact Time Warner for assistance.

    c.   Click the Login button.  The Home page appears.

    Image 
     
  3. Move the mouse-cursor over the Status tab and select the Product Information sub-link.  The Status - Product Information page appears.
  4. On the Status - Product Information page, the MAC address of the SBG6782 is listed as the Cable Modem MAC Address.

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