SBG6782 (v8.4.x): WPA-PSK Wireless Setup (Guest Network)

How do I configure my SBG6782 for a WPA-PSK wireless connection?

The SBG6782 includes several options for securing the wireless LAN (WLAN).  WPA (WiFi Protected Access) -PSK (Pre Shared Key) provides the best data protection and access control.

The SBG6782 supports 2.4GHz and 5.0 GHz Wi-Fi frequencies simultaneously.  Each frequency has it's own SSID (Service Set Identification), which is the name given to the wireless network of the SBG6782.  The 2.4 GHz frequency supports 802.11 b/g/n wireless clients, while the 5.0 GHz frequency supports 802.11n wireless clients only.  802.11n devices will generally perform better in the 5GHz range.

The SBG6782 also allows for a wireless guest network (in addition to a wireless primary network).  The guest network provides access to the Internet and also includes an option to prevent devices from communicating with primary wireless and wired-connected client devices.

The Guest Network is disabled by default. This document describes how to configure the Guest Network to use WPA-PSK wireless encryption for the 2.4 GHz and/or 5 GHz wireless network.

NOTE 1: Older wireless client cards may not support WPA or WPA2 encryption methods.  If a wireless card is not compatible with WPA or WPA2, either the gateway will need to be configured to use WEP encryption, or the wireless card will need to be replaced with a newer card that is compatible with WPA or WPA2 encryption.

NOTE 2: This feature is not available for units that have been purchased or leased from Time Warner.

To Configure WPA-PSK

1. Launch a Firefox or Safari browser.  Enter http://192.168.0.1 into the address box, and press the Enter key.  
   
   NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager.  The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser.  Safari browsers on Apple PC and mobile devices are not impacted.  The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1.  For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
    
2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
    
3. On the Login page, enter admin or a customized username in the Username field.
    
4. Enter motorola or a customized password in the Password field.
   
   NOTE 1: On later versions of the SBG6782-AC, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label.  For assistance with Web Manager Access, refer to article # 18755 – SBG6782-AC: Web Manager Access.
   
   
    
   NOTE 2:  If the unit has been leased or purchased by Shaw Communications, retrieve the username and password from the black label on the unit, and enter that information into the Username and Password fields.
    
5. Click the Login button. The Home page will appear.
   
   
    
6. On the Home page, click on Manage Guest Network.  The Wireless - Guest Networks page will appear.
   
   
    
7. On the Wireless - Guest Networks:
   a.   Select the desired frequency tab to modify (2.4 GHz or 5 GHz).
   
   NOTE 1: Choosing the Wireless Interface only determines which frequency settings are desired to be modified.  The 2.4 GHz and 5 GHz frequencies are already enabled simultaneously by default.
   
   NOTE 2: The 2.4 GHz frequency supports 802.11 b/g/n wireless clients, while the 5.0 GHz frequency supports 802.11n wireless clients only.  802.11n devices will generally perform better in the 5GHz range.
   
   NOTE 3: In this example, the 2.4 GHz frequency has been selected to modify.
   
   b.   Guest Network - Click the drop-down tab and select Enabled.
   c.   Guest Network Name (SSID) - Change this setting to the desired name, or leave it at the current setting. 
   d.   Wireless Security - Click the drop-down tab and select WPA2-PSK + WPA-PSK.
   
   NOTE: Enable WPA-PSK for backward compatibility, WPA2-PSK for maximum security, or both for maximum interoperability.  In the example below, both WPA-PSK and WPA2-PSK are enabled.
   
   e.   Encryption - Click on the drop-down menu, and select TKIP+AES.  
   
   NOTE: Select AES for maximum security, or TKIP+AES for maximum interoperability.  In the example below, TKIP+AES is enabled. 
   
   f.   Passphrase - Enter the desired WPA key (wireless password) to use.  The WPA key must be 8 - 63 characters. 
   
   NOTE:  Check the Show Passphrase box if it is desired to view the key.
   
   g.   Click the Apply button.
   
   
     

The SBG6782 is now configured to allow wireless client connections using WPA-PSK encryption. 

To make a connection, the wireless client must have WPA-PSK or WPA-PSK2 encryption enabled and have the same WPA encryption key as the Motorola Wireless Gateway.  For assistance with the wireless client,

• Refer to Answer # 22245 - Windows 8: Wireless Connection
• Refer to Answer # 20584 - Windows 7: Wireless Connection
• Refer to Answer # 20063 - Wireless Setup on Microsoft Windows XP.
• Refer to Answer # 20145 - WPA Wireless Setup on Apple Operating Systems.
• Other 3rd party wireless utilities or devices, please refer to their vendor for assistance.