ARRIS Consumer Care

SBG6900-AC (v1.5.x):Changing Default Admin Login

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Question

How do I change the default admin username password on my SBG6900-AC?

Answer

When attempting to access the SBG6900-AC Web Manager for the first time, the SBG6900-AC prompts for an admin username and password. By default, the username is admin, and the password is password. For network security purposes, ARRIS recommends changing the gateway default admin user name and password after logging onto the SBG6900-AC for the first time. This document describes how to change the default admin username and password.

Admin Login Consideration:

Usernames and passwords are case-sensitive.
Passwords can contain special characters.
Keep a record of the new admin username and password.

NOTE: If they are lost, a factory reset to the SBG6900-AC is required to access the web manager with default admin login credentials. For instructions on performing a factory reset, please refer to Article # 15809 - SBG6900-AC (v1.5.x): Factory Reset.
Save changes made to the SBG6900-AC before changing the default admin username and password by performing a configuration backup with default admin login credentials.

NOTE: The backup configuration with default admin login credentials can be restored if a factory reset to the SBG6900-AC is needed. For instructions on configuration backup, please refer to Article # 15826 - SBG6900-AC (v1.5.x): Configuration Backup and Restore Tool.

Changing the Default Admin Username and Password

Launch a Firefox or Safari browser. Enter http://192.168.0.1 into the address box, and press the Enter key.

NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager. The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser. Safari browsers on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1. For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin or a customized username in the Username field.
Enter password or a customized password in the Password field.

NOTE: On later versions of the SBG6900-AC, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label. For assistance with Web Manager Access, refer to article # 18753 – SBG6900-AC: Web Manager Access.
Click the Login button. The Home page will appear.
Move the mouse cursor over Status on the top menu, and click the Security link from the drop-down submenu. The Status - Security page will appear.
On the Status - Security page, confirm that Change Username is displayed in the drop-down selection box.

NOTE: Usernames and passwords are case-sensitive.
Enter Current Username - Enter the current admin username.
Enter Current Password - Enter the current admin password.
Enter New Username - Enter a new admin username.

NOTE: username is case sensitive.
Re-Enter New Username - Re-Enter the new admin username.
Click the Apply button. The new username now becomes the current admin username.

NOTE: A restart is not required, as the settings will immediately go into effect.
On the Status - Security page again, click Change Username drop-down arrow to display Change Password.
Enter Username - Enter the current admin username.
Enter Current Password - Enter the current admin password.
Enter New Password - Enter a new admin password.

NOTE: Password is case-sensitive and can contain special characters.
Re-Enter New Password - Re-Enter the new admin password.
Click the Apply button. The new password now becomes the current admin password.

NOTE: A restart is not required, as the settings will immediately go into effect.