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SBG7580-AC: Parental Controls Disabled

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Question
Why is the Parental Controls feature disabled in my SBG7580-AC Gateway?
Answer
On firmware version 9.1.103AA18 and later, the SBG7580-AC is integrated with McAfee® Secure Home Internet.  The Parental Controls features in the SBG7580-AC Web Manager are disabled and grayed out.  ARRIS recommends using the McAfee® Secure Home Internet (SHI) app for Parental Controls functions.  The McAfee® SHI mobile app for Android is available on the Google Play Store and for the iOS on the App Store at no charge.  This document contains the following sections:       
Locate Firmware Version
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box, and press the Enter key.  The Login page will appear.

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  2. Click the Device Status button.  The SBG7580-AC Device Status page will appear.

    NOTE: If the Login page does not have the Device Status button, the Parental Controls features are still configured in the Web Manager.  For assistance with configuring Parental Controls, refer to article # 17011 - SBG7580-AC: Parental Control Setup.
     
  3. Verify the Firmware Version in the field is 9.1.103AA18 and later.  Parental Controls will be configured using the McAfee® Secure Home Internet (SHI) app.  The McAfee® SHI mobile app for Android is available on the Google Play Store and for the iOS on the App Store at no charge.     

    NOTE: For assistance with setting up an McAfee® SHI admin account, refer to article # 17268 - McAfee® SHI (Android): Admin Account Setup or article # 17276 - McAfee® SHI (iOS): Admin Account Setup.

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Verify Parental Controls Feature
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box, and press the Enter key.  The Login page will appear.
     
  2. On the Login page, enter admin in the Username field.
     
  3. Enter password in the Password field then click the Apply button.  The Alert!! window will appear.

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  4. The Alert!! window includes information about the Parental Control setup via the Secure Home Internet Service mobile app available on the Google Play Store (Android) and App Store (iOS) and option to change the Web Manager login password.  Select the following options to manage the alert window and the Web Manager login.
    • Click the Click Here link to access the Login Settings page to change the default login password.
    • Check the Do not show this window again box and click the Close button to stop the alert window from appearing during the next login. 
    • Click the Close button to bypass the alert window.  The alert window will appear during the next login.

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  5. On the System Basic Setup page, click the Firewall link on the top menu.  The Firewall Settings page will appear.
     
  6. On the Firewall Settings page, click the Parental Controls link on the left-hand menu.  A prompt will appear "ARRIS recommends using the McAfee® Secure Home Internet for Parental Control function", click the OK button.   The Parental Controls page will appear.  

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  7. On the Parental Controls page, all the features are disabled and grayed out.

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