Consumers - SBG7580-AC: Restrict Wi-Fi Clients
FAQs

Coronavirus (COVID-19) Disruption

“Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit www.arris.com/selfhelp for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.”

ARRIS Consumer Care

Article

SBG7580-AC: Restrict Wi-Fi Clients

« Go Back

Information

 
Question
How do I allow or restrict connections to the Wi-Fi network in my SBG7580-AC?
Answer
When Wi-Fi clients connect to the SBG7580-AC, the client can connect to either one or the other 2.4 Ghz or 5 GHz SSID.  The SBG7580-AC MAC Address Control feature provides the ability to restrict Wi-Fi clients, such as smart phones and laptops, from accessing the Wi-Fi network.  The MAC address of the Wi-Fi client is added to the MAC Address Filter List to allow or restrict access to the Wi-Fi network on both the Wireless 2.4 Ghz and Wireless 5 GHz or independently.  There are 3 types of MAC Address filters:
  • None - All Wireless clients are allowed on the wireless network.
  • Whitelist - Wireless clients added to the list are allowed.
  • Blacklist - Wireless clients added to the list are not allowed.
NOTE 1: It is recommended to setup the configuration with a device connected by Ethernet cable to the SBG7580-AC.  When using a Wi-Fi client to configure Whitelist, include the MAC address of the Wi-Fi client that is performing this setup.  This allows the Wi-Fi client back to the configuration page if needed. 

NOTE 2: Even if a client is allowed by MAC Address Control to connect to the Wi-Fi network, it will still need an encryption key to connect (if encryption is enabled for that Wi-Fi network). 

Requirement

The Wi-Fi client's MAC Address is require for MAC Address Control setup.  It can be found in the SBG7580-AC Web Manager or from the client device's network information.

This document describes how to gather the client MAC address and setup MAC Address Control feature in the SBG7580-AC.



MAC Address Control Setup
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box, and press the Enter key.  The Login page will appear.
     
  2. On the Login page, enter admin in the Username field.
     
  3. Enter password in the Password field.
     
  4. Click the Apply button.  The System Basic Setup page will appear.

    User-added image
     
  5. On the System Basic Setup page, click the LAN Setup link on the top menu.  The LAN Settings page will appear.

    User-added image
     
  6. Click the Client List link on the left hand-menu.  The Client List page will appear.

    User-added image
     
  7. On the Client List page, copy the MAC Addresses of the devices to be used for MAC Address Control.  In addition, verify the Type as it will determine what the Wi-Fi client has connected to either the Wireless 2.4 GHz or Wireless GHz network or both.

    User-added image
     
  8. Determine the option to Configure MAC Address.



Configure MAC Address Control for Whitelist

It is recommended to configure Whitelist on both the Wireless 2.4 GHz and Wireless 5 GHz network to allow connection for the Wi-Fi clients added to the list.  Include the MAC address of the Wi-Fi client that is performing this setup to allow access to the Wi-Fi network.  This allows the Wi-Fi client back to the configuration page if needed. 
  1. Click the Wireless 2.4 GHz or Wireless 5 GHz link on the top menu.

    NOTE: The Wireless 2.4 GHz is selected to demonstrate.

    User-added image
     
  2. Click the MAC Address Control link on the left-hand menu.  The MAC Address Control page will appear.

    User-added image
     
  3. On the MAC Address Control page, click the Add button.  The Add MAC Address pop-up window will appear.

    User-added image
     
  4. On the Add MAC Address pop-up window, enter the MAC Address into the MAC Address field.
     
  5. Click the Add MAC Address button. The MAC Address Control page will appear.

    NOTE: Repeat steps 3 -5 to add additional MAC Addresses.

    User-added image
     
  6. On the MAC Address Control page, click the Apply button.  The MAC Address Control page will refresh.

    NOTE: If the setup is configured on a Wi-Fi client the Wi-Fi connection may drop after clicking the Apply button and may require a manual reconnect to the Wi-Fi network when it is back up.

    User-added image
     
  7. Click the MAC Address Filter Type drop-down menu and select Whitelist.
     
  8. Click the Apply button.  The MAC Address Control page will refresh.

    NOTE 1: If the setup is configured on a Wi-Fi client the Wi-Fi connection may drop after clicking the Apply button and may require a manual reconnect to the Wi-Fi network when it is back up.

    NOTE 2: In the example below, the MAC Address Filtering Type for the Wireless 2.4 GHz has been set to Whitelist.  As a result, Wi-Fi clients added to the MAC Address Filter List are only allowed on the 2.4 GHz Wi-Fi network.  Wi-Fi clients not on the list are blocked from connecting to 2.4 GHz Wi-Fi network. 

    NOTE 3: It is recommended to configure the Wireless 5 GHz for Whitelist.  If desired repeat step 3 - 8 under the Wireless 5 GHz.

    User-added image



Configure MAC Address Control for Blacklist

It is recommended to configure Blacklist for both the Wireless 2.4 GHz and Wireless 5 GHz to block Wi-Fi clients added to the list.
  1. Click the Wireless 2.4 GHz or Wireless 5 GHz link on the top menu.

    NOTE: The Wireless 2.4 GHz is selected to demonstrate.

    User-added image
     
  2. Click the MAC Address Control link on the left-hand menu.  The MAC Address Control page will appear.

    User-added image

     
  3. On the MAC Address Control page, verify that there are no MAC Addresses listed under MAC Address Filter List.

    NOTE: If there are MAC Addresses listed verify if those are the MAC Address that will be block from connecting to the 2.4 GHz network.  Otherwise select them and click the delete button.  
     
  4. Click the MAC Address Filter Type drop-down menu and select Blacklist.
     
  5. Click the Apply button.  The MAC Address Control page will refresh.

    NOTE: If the setup is configured on a Wi-Fi client the Wi-Fi connection may drop after clicking the Apply button and may require a manual reconnect to the Wi-Fi network when it is back up.

    User-added image
     
  6. Click the Add button.  The Add MAC Address pop-up window will appear.

    User-added image
     
  7. On the Add MAC Address pop-up window, enter the MAC Address into the MAC Address field.
     
  8. Click the Add MAC Address button. The MAC Address Control page will appear.

    NOTE: Repeat steps 6 - 8 to add additional MAC Addresses.

    User-added image
     
  9. On the MAC Address Control page, click the Apply button.  The MAC Address Control page will refresh.

    NOTE 1: If the setup is configured on a Wi-Fi client the Wi-Fi connection may drop after clicking the Apply button and may require a manual reconnect to the Wi-Fi network when it is back up.


    NOTE 2: In the example below, the MAC Address Filtering Type for the Wireless 2.4 GHz band has been set to Blacklist.  As a result, Wi-Fi clients added to the MAC Address Filter List are blocked from connecting to the 2.4 GHz Wi-Fi network.  Wi-Fi clients not on the list are allowed to connect to the 2.4 GHz Wi-Fi network

    NOTE 3NOTE: It is recommended to configure the Wireless 5 GHz for Blacklist.  Repeat steps 3 - 9 under the Wireless 5 GHz.

    User-added image

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->