Consumers - SBG8300: Factory Reset

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SBG8300: Factory Reset

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How do I Factory Reset the SBG8300 Gateway to default settings?
Reset to Factory Defaults
Resetting the SBG8300 to the factory default settings should be used as the last resort.  This troubleshooting method resets all of the settings to the factory default state, clearing all previous connectivity configuration set by the cable provider and erases all custom configurations setup by the user.  
  1. Carefully insert a paper clip or small object into the reset button and press into it.
  2. Hold down the Reset button for at least 10 seconds and release it. The SBG8300 will then reboot, once the LEDs flash the SBG8300 has finished rebooting and will be configured with the default settings.

    NOTE: The SBG8300 Gateway takes approximately 10 minutes to fully operate after reboot.
Right click on the image to save it to your computer.
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.  The Gateway > Home Network Wizard - Step 1 page will appear.
  2. Enter a new password in the New Password field and re-enter the new password in the Re-Enter New Password field. 

    Password Requirements:
    • Minimum of 8 characters 
    • At least one uppercase alpha character 
    • At least 1 number
    • One of ~ ! @ # $ % ^ * (  ) - _ = + [ ] { } | ; : , . / ?
  3. Re-enter the new password in the Re-Enter New Password field.
  4. Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
  5. Click the Next Step button.  The Gateway > Home Network Wizard - Step 2 page will appear.  

    User-added image

    NOTE: To use the default Wi-Fi credentials, click the Next Step button to skip this section. 

  6. Enter a new wireless network name in the Wi-Fi Network Name (2.4 Ghz) and the Wi-Fi Network Name (5 GHz) fields.
  7. Leave the Encryption Method (2.4 GHz) and the Encryption Method (5 GHz) fields at default (Recommended).
  8. Enter a new wireless password in the Network Password (2.4 GHz) and Network Password (5 GHz) fields.  
  9. Click the Next Step button.  The Gateway > Home Network Wizard - Step 3 page will appear.

    User-added image

  10. Leave the Time Zone Selection option at default (Automatic), then click the Finish button.  The Gateway > Login page will appear. 

    User-added image

  11. Enter admin in the Username field and the custom password in the Password field.
  12. Click the Login button to access the SBG8300 Web Manager.
User-added image
  1. Reconnect the computer and any other client devices to the SBG8300 network.  Try accessing or any other website to verify if there is a working Internet connection.
  2. If the Internet connection is not re-established please contact ARRIS Technical Support Center at 1-877-466-864 or the ISP directly.



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