Consumers - SBG8300: First Time Installation
FAQs

ARRIS Consumer Care

Article

SBG8300: First Time Installation

« Go Back

Information

 
Question
What is the installation process for my SBG8300 Gateway?
Answer
This document describes the basic installation process for the SBG8300 Gateway.
 

Before Installation

Before beginning the installation, check that the following items were included with the SBG8300 Gateway:

  • Wall Power Supply
  • Ethernet Cable
  • Software License & Regulatory Card
  • Support Information Card
  • Quick Start Guide

Additional Item Needed (Not Included)

  • Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
  • RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
  • Ethernet cable for each additional Ethernet-enabled device


System Requirements

  • High-speed Internet access account
  • Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari
  • Compatible operating systems:
    • Windows 10
    • Windows 8, 8.1
    • Windows 7 Service Pack 1 (SP1)

      NOTE: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with the SBG8300.

       
    • Macintosh 10.4 and higher
    • UNIX
    • Linux

 

Install the SBG8300

  1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SBG8300.  Hand-tighten the connectors to avoid damaging them.
     
  2. Connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port on the rear of the SBG8300.  

    NOTE: Client device with Ethernet connection is not required to complete installation. 
     
  3. Connect the included Wall Power Supply to the Power port on the rear of the SBG8300 and then plug it into an electrical wall outlet that is not controlled by a wall switch.

    CAUTION: Overall functionality and performance cannot be guaranteed if the incorrect power supply is used when installing the SBG8300.  When using the incorrect power supply, the SBG8300 may get online and function, but firmware upgrades will not complete successfully.  

    NOTE: This automatically powers ON the SBG8300.  There may be up to a 15 sec delay for the Power LED on the SBG8300 front panel to light up after the power is connected.

    User-added image

     
  4. Check for solid 2 LEDs on the front panel of the SBG8300 gateway.  The Online and Wi-Fi LEDs flash during the initial startup. 

    User-added image

     
    LED IconStatusDescription
    OnlineBlue (On)
    Blue (Slow Blink)
    Blue (Fast Blink)
    Green (Slow Blink)
    Green (Fast Blink)
    Green (On)
    Blue/Green
    Power is connected.
    Acquiring downstream channel connection.
    Acquiring upstream channel connection.
    Acquiring IP Addresses.
    Acquiring IP Addresses.
    IP Link/Online.
    Firmware downloads in progress.
    Wi-FiGreen (Slow Blink)
    Green (On)
    Green (Fast Blink)
    Blue (Slow Blink)
    Blue (On)
    Blue (Fast Blink)
    No clients found (5 GHz or dual-band).
    Clients found, but no traffic (5 GHz or dual-band).

    Clients with active traffic/WPS (5 GHz or dual-band).
    No clients found (2.4 GHz band only).
    Clients found, but no traffic (2.4 GHz band only).
    Clients with active traffic/WPS (2.4 GHz band only).
  5. Power on the computer and login. 
     
  6. For Wi-Fi client devices connect to the SBG8300-XXXX SSID (Service Set Identification) located on the bottom white sticker of the device.  When prompted enter the Wi-Fi Security Key to connect to the Internet. 
     
  7. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box and press the Enter key.  The service provider’s self-activation page may appear to register the SBG8300.

    NOTE: If the self-activation is unsuccessful, gather the HFC MAC Address labeled as HFC MAC and the Serial number (S/N) listed on the bottom label of the gateway and contact the service provider to activate the SBG8300.

    User-added image

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->