Answer | The SBG8300 Gateway has two possible login credentials, admin and custom password or ARRIS account email and password. Only one client device can login to the Web Manager at a time, otherwise the second client device would be logged in and first client device logged out. If the password is lost, performing a Factory Reset will erase any configuration changes that have been made and will require the gateway to be reconfigured.  This document contains the following sections:
Admin and Custom Password Login Credentials
The custom password for the admin login is created during the first time login to the SBG8300 Web Manager. The Gateway Home Network Wizard loads to customize the admin password, Wi-Fi credentials, and the time zone. It is required to complete the Home Network Wizard in order to access the Web Manager. When accessing the Web Manager the Login page will ask for Username and Password.  ARRIS Account Email and Password Login Credentials
The email login and password is created when the SURFboard® Manager App is used for first time setup. It is required to register an ARRIS account with an email address and password when setting up the ARRIS SURFboard® Manager app with the SBG8300.  When accessing the Web Manager after the ARRIS SURFboard® Manager app is setup, the Login page will ask for Email Address and Password.  Â
Web Manager Login Loop BackÂ
When trying to log into the Web Manager, the following message will appear "A user is already logged into your Gateway. Do you want to logout the current user and continue to login?" After clicking the OK button, the screen is looped back to the Login page. The workaround is to power cycle the SBG8300 and access the Web Manager to login.Â
One or More Client Device login to Web Manager
The SBG8300 allows one client device to login to the Web Manager. When a second client device logs into the Web Manager, the following message will appear "A user is already logged into your Gateway. Do you want to logout the current user and continue to login?" Once the OK button is clicked, the second client device logs into the Web Manager and logs out the current client device.Â
Factory Reset
If the password for the SBG8300 is lost, performing a Factory Reset will erase any configuration changes that have been made and will require the gateway to be reconfigured.  It is recommended to use the ARRIS SURFboard® Manager App to configure the SBG8300 home network quick and easy. Â
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