Consumers - SBR-AC1750: Installation on DSL/U-verse Service
FAQs

ARRIS Consumer Care

Article

SBR-AC1750: Installation on DSL/U-verse Service

« Go Back

Information

 
Question
How do I install my SBR-AC1750 on a DSL/U-verse Service?
Answer
The SBR-AC1750 is a wireless router that provides secure high-speed Internet connectivity to the wired or wireless network devices on the home or small business network.  It is compatible with Cable, DSL/U-verse, and FIOS service.  

To use the SBR-AC1750 as the primary wireless router and firewall, the DSL/U-verse modem device needs to be setup as a pass through device by disabling routing, wireless, and firewall features.  This will allow the SBR-AC1750 to handle the connection to the Internet.  Please contact the service provider to determine how to configure the DSL/U-verse modem device as a pass through device.  In addition the configuration required in SBR-AC1750 for the Internet connection.      

This document contains the following sections: CAUTION: To better secure your network, ARRIS recommends to change the default Admin user name & password and the default Wireless password immediately after connecting to the Internet.

Requirements:
  • Active Internet for DSL/U-verse service
  • DSL/U-verse modem device
  • Consult with the service provider to configure the modem device as a pass through modem and recommended setup for Internet connection in the SBR-AC1750

    NOTE: If the DSL/U-verse modem device is not setup as a pass through modem, the SBR-AC1750's firewall, port forwarding, and DMZ features may not function properly.
     
  • The SBR-AC1750 supports 3 types of setup for Internet connections:
    • DHCP (Dynamic Host Configuration Protocol) - The SBR-AC1750 obtains an IP address automatically from the DSL/U-verse provider.  This is enabled by default. 
    • PPPoE - (Point-to-Point Protocol over Ethernet) - The SBR-AC1750 authenticates and connects to the Internet with a username and password.  The PPPoE username and password is provided by the DSL provider.
    • Static IP - The SBR-AC1750 uses a permanent IP address to connection to the Internet.  This includes an IP address, Subnet mask, gateway address, and DNS addresses which are provided by the DSL provider.  
       

Before Installation

Verify that the following items were included with the ARRIS SBR-AC1750 wireless router.  The SBR-AC1750, power supply and blue Ethernet cable are necessary to perform the installation.

NOTE: The quick start guide and warranty card can be downloaded from www.arris.com/consumers

User-added image


Install the SBR-AC1750 to a DSL/U-verse Modem Device

  1. Turn off the power on the DSL/U-verse modem device by unplugging the power cord from the electrical wall outlet.

    NOTE: If there is a backup battery in the DSL/U-verse modem device, remove it temporarily.
     
  2. Disconnect all the existing Ethernet cables connections from the DSL/U-verse modem device. 
  3. Connect one end of the blue Ethernet cable (included) to the Ethernet port on the rear of the DSL/U-verse modem device.
  4. Connect the other end of the blue Ethernet cable to the blue WAN port on the rear of the SBR-AC1750.
  5. Power on the DSL/U-verse modem device by plugging the power cord to the electrical wall outlet. 

    NOTE: Install the battery back-up to the DSL/U-verse modem device.
      
  6. Power on the SBR-AC1750. 

    NOTE 1: If the service provider recommends DHCP setup in the SBR-AC1750, proceed with step 7.  DHCP is enabled by default.  

    NOTE 2: If the service provider recommends PPPoE setup in the SBR-AC1750, proceed to the PPPoE setup section.

    NOTE 3: If the service provider recommends Static IP setup in the SBR-AC1750, proceed to the Static IP Setup section.
     
  7. Verify the WAN LED is solid green on the front panel of the SBR-AC1750. 

    NOTE: If the WAN LED is blinking green on the front panel of the SBR-AC1750, reboot the DSL/U-verse modem device.  If the WAN LED is off, verify if the blue Ethernet cable is connected from the DSL/U-verse modem device to the WAN port of the SBR-AC1750.
     
  8. Connect a Ethernet cable from a laptop or desktop to one of four white Ethernet ports on the rear of the SBR-AC1750.  For wireless devices, establish to open wireless network list and connect to SURFboard-XXXX (see SSID number listed on the router label). 

    User-added image
     
  9. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box, and press the Enter key.  The ARRIS website should open.

 

PPPoE Setup

NOTE: The PPPoE username and password can be obtained from the DSL service provider. 
  1. Verify that the WAN LED is flashing green on the front panel of the SBR-AC1750.  This indicates that the PPPoE username and password needs to be entered in the SBR-AC1750 for Internet connection.

    NOTE: The WAN LED may become solid green on the front panel of the SBR-AV1750 without entering the PPPoE username and password.  If this is the case, verify that the DSL/U-verse modem device is setup as a pass through device. 
     
  2. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is 192.168.0.1.  If the default address has been changed, enter the custom address in the address box.

    User-added image
     
  3. On the Login page:
    a.   Enter password in the Password field.
    b.   Click the Login button.  The Home page appears.

    User-added image
     
  4. Move the mouse-cursor over the WAN tab and select the PPPoE sub-link.  The WAN - PPPoE page appears.
  5. On the WAN - PPPoE page:
    a.  Enable PPPoE - Check mark the box.
    b.  User Name - Enter the DSL PPPoE user name.
    c.  Password - Enter the DSL PPPoE password.
    d.  Click the Apply button.

    User-added image
     
  6. Verify that the WAN LED is solid green on the front panel of the SBR-AC1750.

    NOTE: If the WAN LED is blinking green on the front panel of the SBR-AC1750, power cycle the DSL/U-verse modem device and the SBR-AC1750 first.  If the WAN LED is still blinking green, verify the PPPoE username and password with the service provider and reenter it in the SBR-AC1750.
     
  7. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box, and press the Enter key.  The ARRIS website should open.

 

Static IP Setup

NOTE: The Static IP address, Subnet mask, Gateway address, and DNS addresses can be obtained from the DSL service provider. 
  1. Verify that the WAN LED is flashing green on the front panel of the SBR-AC1750, as the static IP addresses have not been entered into the SBR-AC1750 to connect to the Internet.  

    NOTEThe WAN LED may become solid green on the front panel of the SBR-AV1750 without entering the static IP addresses.  If this is the case, verify that the DSL/U-verse modem device is setup as a pass through device. 
     
  2. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is 192.168.0.1.  If the default address has been changed, enter the custom address in the address box.

    User-added image
     
  3. On the Login page:
    a.   Enter password in the Password field.
    b.   Click the Login button.  The Home page appears.

    User-added image
     
  4. Move the mouse-cursor over the WAN tab and select the Static sub-link.  The WAN - Static IP Connection Type page appears.
  5. On the WAN - Static IP Connection Type page:

    NOTE: The WAN static IP, subnet mask, gateway addresses are provided by the service provider.

    a.   Enable Static IP - Check mark the box.
    b.   IP address - Enter the WAN static IP address.
    c.   Subnet Mask - Enter the subnet mask.
    d.   Gateway Address - Enter the WAN gateway address.  
    e.   Click the Apply button.  The Message from webpage appears.

    User-added image
     
  6. On the Message on webpage box, click the OK button.  The WAN - DNS Settings page appears.

    User-added image
     
  7. On the WAN - DNS Settings page:

    NOTE:The DNS addresses are provided by the service provider.

    a.   Primary DNS Server IP - Enter the Primary DNS addresses.
    b.   Secondary DNS Server IP - Enter the Secondary DNS addresses
    c.   Click the Apply button.

    User-added image
     
  8. Verify that the WAN LED is solid green on the front panel of the SBR-AC1750.

    NOTE: If the WAN LED is blinking green on the front panel of the SBR-AC1750, power cycle the DSL/U-verse modem device and the SBR-AC1750 first.  If the WAN LED is still blinking green, verify the static IP addresses with the service provider and reenter it in the SBR-AC1750.
     
  9. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box, and press the Enter key.  The ARRIS website should open.
 

DHCP Setup

NOTE: DHCP is enabled by default.  The DHCP setup can be used instead of factory defaulting the SBR-AC1750.
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is 192.168.0.1.  If the default address has been changed, enter the custom address in the address box.

    User-added image
     
  2. On the Login page:
    a.   Enter password in the Password field.
    b.   Click the Login button.  The Home page appears.

    User-added image
     
  3. Move the mouse-cursor over the WAN tab and select the Dynamic sub-link.  The WAN - Dynamic Configuration Settings page appears.
  4. On the WAN - Dynamic Configuration Settings page:
    a.   Enable DHCP - Check mark the box.
    b.   Click the Apply button.

    User-added image
     
  5. Verify that the WAN LED is solid green on the front panel of the SBR-AC1750.

    NOTE: If the WAN LED is blinking green on the front panel of the SBR-AC1750, power cycle the DSL/U-verse modem device.
     
  6. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box, and press the Enter key.  The ARRIS website should open.

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->