Consumers - SBR-AC1900P: Firmware Upgrade
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Article

SBR-AC1900P: Firmware Upgrade

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Information

 
Question
How do I upgrade the firmware for the SBR-AC1900P?
Answer
Firmware is programming software that is written into the device to function.  In some cases there may a need to update or enhance the product features.  An update of the firmware may be beneficial to keep the product up to date.  Before upgrading the firmware verify the current firmware in the SBR-AC1900P.  This document contains the manual setup for the following sections:
Verify Current Firmware
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is 192.168.0.1.  If the default address has been changed, enter the custom address in the address box.


    Right click on the image to save it to your computer.
     
  2. On the Login page, enter admin in the Username field.
  3. Enter password in the Password field.
  4. Click the Login button.  The Home page appears.

    Right click on the image to save it to your computer.
     
  5. Move the mouse-cursor over the Status tab and select the Product Information sub-link.  The Status - Product Information page appears.  
  6. Verify the current firmware version as shown in the green box.

    NOTE: Refer to the Firmware prompt at the beginning of the login to determine the firmware shown in the unit is up to date.


    Right click on the image to save it to your computer.
Download the Latest Firmware
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter arris.com/selfhelp into the address box and press the Enter Key.  The Welcome to ARRIS Consumer Support page appears.
  2. On the Welcome to ARRIS Consumer Support page, place the mouse cursor over SURFboard Cable Modems and Gateways and then click on Go to Models box.
  3. Move the mouse cursor over the SBR-AC1900P product and then click on Details box.
  4.  Click on the Drivers and Firmware tab.

    Right click on the image to save it to your computer.

    NOTE: If the current firmware in the SBR-AC1900P matches the latest one on the site, the unit is up to date.
     
  5. Click the OK button on Select 'Save' when prompted. dialog box.
  6. Click the Save button on File Download dialog box.  The Save As window appears.
  7. On the Save As window,
    a.   Save in - Select Desktop in the pull-down menu.
    b.   File name - Leave at default name SBR-AC1900P-1.0.5.
    c.   Save as type - Leave at default type,
    d.   Click the Save button.
Upgrade Firmware
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is 192.168.0.1.  If the default address has been changed, enter the custom address in the address box.


    Right click on the image to save it to your computer.
     
  2. On the Login page, enter admin in the Username field. 
  3. Enter password in the Password field.
  4. Click the Login button.  The Home page appears.

    Right click on the image to save it to your computer.
     
  5. Move the mouse-cursor over the Status tab and select the Router Upgrade sub-link.  The Status - Router Upgrade page appears.
  6. On the Status - Router Upgrade page, click the Chose File button.  The Choose File to Upload box appears. 

    Right click on the image to save it to your computer.
     
  7. On the Choose File to Upload box:
    a.   Click on Desktop to select the firmware file SBR-AC3190P-1.0.5.
    b.   Click the Open button.  The Status - Router Upgrade page returns.


    Right click on the image to save it to your computer.
     
  8. On the Status - Router Upgrade page, click the Upload button.  The Alert pop-up window appears.

    Right click on the image to save it to your computer.
     
  9. On the Alert pop-up window, click the OK button to continue with the firmware upgrade. 

    Right click on the image to save it to your computer.
     
  10. The hour glass symbol appears below. 

    CAUTION: The router may be unresponsive to commands for 180 seconds.  Please do not turn off or reboot the router during this time. 

    Right click on the image to save it to your computer.
     
  11. The router will begin updating the firmware.  Please allow up to few minutes for the router to update the firmware.

    WARNING: Do not interrupt or unplug the router, doing so could render the router inoperable. 

    Right click on the image to save it to your computer.
     
  12. On the Alert window, click the OK button to continue the firmware upgrade.

    Right click on the image to save it to your computer.
     
  13. Once the router completes the firmware upgrade the Login page appears.

    Right click on the image to save it to your computer.

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