Consumers - SURFboard Central: Add/Remove Device
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SURFboard Central: Add/Remove Device

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Question
How do I add or remove a device on the SURFboard Central app?
Answer
NOTE: This article applies to the Arris SURFboard mAX products, SURFboard Cable Modems (S33, SB6121, SB6141, SB6183, SB6190, SB8200, SBV3202, SBV2402, T25), and SURFboard Gateways (G34, G36, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).

The SURFboard Central app supports 1 SURFboard cable modem or gateway and 1 mAX router system at the same location.  The Add Device button will be greyed out when there is a cable modem or gateway and mAX router added to the SURFboard Central app.  When replacing an existing SURFboard cable modem or gateway, simply remove the device and add another device.  This document contains the following sections:
NOTE: If this is the first time setting up the SURFboard Central app with a SURFboard Cable Modem or gateway, please refer to article # 18756 - SURFboard Central: Modem Setup or article # 18840 - SURFboard Central: Wi-Fi Cable Modem Setup.


Remove Device
  1. Tap the Menu bar link on the top-left screen.

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  2. Tap the Remove Device button. 

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  3. Tap the device to remove, then tap the Next button. 

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  4. On the pop-up box, tap the Yes button to delete the device. 

    NOTE: Removing the mAX router from the SURFboard Central app will disassociate it.  Perform factory reset and onboarding the mAX router again is required. 

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  5. To set up another device, tap the SURfboard Mesh or SURFboard Modem box, then tap the Next button to follow the screens. 

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Add Device
  1. Tap the Menu bar link on the top-left screen.

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  2. Tap the Add Device button. 

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  3. Tap the SURFboard mAX router model to onboard, then tap the Next button. 

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  4. Tap the Help Me Optimize My Network button.

    NOTEFor assistance to onboard the mAX Dash, W21, and or W30/W31 router with a Cable modem, refer to article # 18919 - mAX Dash: Cable Modem Internet Setup, # 18668 - mAX W21: Cable Modem Internet Setup, and or 18251 - W30/W31: Cable Modem Internet Setup to begin with the Please Select Your Home Network Configuration screen.

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Greyed Out Add Device
  1. Tap the Menu bar link on the top-left screen.

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  2. The Add Device button is greyed out when 1 SURFboard cable modem or gateway and 1 mAX Router system are added. 

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