Consumers - SURFboard Central: Add/Remove Device
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SURFboard Central: Add/Remove Device

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Question
How do I add or remove a device on the SURFboard Central app?
Answer
NOTE: This article applies to the Arris SURFboard mAX Mesh products (PRO, PLUS, DASH, Express), SURFboard Cable Modems (S33, SB6121, SB6141, SB6183, SB6190, SB8200, SBV3202, SBV2402, T25), and SURFboard Wi-Fi Cable Modems (G34, G36, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300), and SURFboard Extenders (W6B, W6U).

The SURFboard Central app supports 2 devices (combination of modem/router, modem/extender, gateway/extender, gateway/router, and or router/extender) at the same location.  When replacing an existing SURFboard cable modem or gateway, simply remove the device and add another device.  This document contains the following sections:
NOTE: If this is the first time setting up the SURFboard Central app with a SURFboard Cable Modem or gateway, please refer to article # 18756 - SURFboard Central: Modem Setup or article # 18840 - SURFboard Central: Wi-Fi Cable Modem Setup.


Remove Device
  1. Tap the Menu bar link on the top-left screen.

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  2. Tap the Remove Device button. 

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  3. Tap the device to remove, then tap the Next button. 

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  4. On the pop-up box, tap the Yes button to delete the device. 

    NOTE: Removing the mAX router from the SURFboard Central app will disassociate it.  Perform factory reset and onboarding the mAX router again is required. 

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  5. To set up another device, tap either the SURfboard Mesh, SURFboard GatewaySURFboard Modem, and or 6GHz Enabled Devices box, then tap the Next button to follow the screens. 

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Add Device
  1. Tap the Menu bar link on the top-left screen.

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  2. Tap the Add Device button. 

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  3. Tap either the SURfboard Mesh, SURFboard GatewaySURFboard Modem, and or 6GHz Enabled Devices box, then tap the Next button to follow the screens. 

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    NOTE - For assistance to onboard the mAX Dash, W21, and or W30/W31 router with a Cable modem, refer to article # 18919 - mAX Dash: Cable Modem Internet Setup, # 18668 - mAX W21: Cable Modem Internet Setup, and or 18251 - W30/W31: Cable Modem Internet Setup to begin with the Please Select Your Home Network Configuration screen.


Greyed Out Add Device
  1. Tap the Menu bar link on the top-left screen.

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  2. The Add Device button is greyed out when 2 devices are added (combination of modem/router, modem/extender, gateway/extender, gateway/router, and or router/extender) at the same location.

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