Consumers - SURFboard Manager (Android): Changing Default Admin Login
FAQs

Coronavirus (COVID-19) Disruption


Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit www.arris.com/selfhelp for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.

ARRIS Consumer Care

Article

SURFboard Manager (Android): Changing Default Admin Login

« Go Back

Information

 
Question
How do I change the default admin credentials using the ARRIS SURFboard Manager?
Answer
When launched, the ARRIS SURFboard Manager App will prompt for the admin username and password of the supported SURFboard Wi-Fi product.  The default username is “admin” and the password is “password” on the SURFboard Wi-Fi product.  Changes made in the SURFboard Manger App will automatically be pushed to the SURFboard Wi-Fi product.  This document describes how to change the default admin username and password from the ARRIS SURFboard Manager.

NOTE: For network security purposes, ARRIS recommends to change the default admin username and password after logging on for the first time.


Change The Default Admin Username and Password
  1. Tap the SURFboard icon.  The Login screen will appear.
     
  2. On the Login screen, enter admin in the Username field and password in the Password field.

    NOTE: If the default login credentials were previously changed please enter custom credentials.  If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product.  This will reset all customized settings.
     
  3. Tap the Login button.  The ARRIS home screen will appear.

    User-added image
     
  4. Tap the Menu icon on the top-left corner.  The sliding menu will appear.

    User-added image
     
  5. Tap the Settings link.  The Settings screen will appear.

    User-added image
     
  6. Tap the Change Credentials button.  The Management Credential screen will appear.

    NOTE: The SBG6950AC2, SBG7400AC2, and SBG7580-AC will display the Change Password button instead and does not have the option to change the Username.

    User-added image

     
  7. Enter a new admin username in the Username field.
     
  8. Re-enter the new admin username in the Re-enter Username field.
     
  9. Tap the Save button.  The SURFboard prompt will appear.

    User-added image

     
  10. On the SURFboard prompt, tap the OK button.  The username change takes effect immediately.  The Setting screen will appear.

    User-added image

     
  11. Tap the Change Credentials button.  The Management Credentials screen will appear.

    NOTE: The SBG6950AC2, SBG7400AC2, and SBG7580-AC will display the Change Password button instead and does not have the option to change the Username.  Click here to proceed to change the password.

    User-added image

     
  12. Tap the Select Type drop-down menu and select Change Password.

    NOTE: The SBG6950AC2, SBG7400AC2, and SBG7580-AC screen is called Management Password and does not have the Select Type option. 

     
  13. Enter the new password in the Management Password field.
     
  14. Re-enter the new password in the Re-enter Management field. 
     
  15. Tap the Save button. The SURFboard prompt will appear.

    User-added image

     
  16. At the SURFboard prompt, tap the OK button.  The password change will take effect immediately.

    User-added image

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->