Consumers - SVG2482AC: Diagnostic Tools
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SVG2482AC: Diagnostic Tools

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Information

 
Question
What tools can I use to test connectivity in my SVG2482AC Gateway?
Answer
The SVG2482AC Web manager includes various network diagnostic tools that are used for troubleshooting network connectivity issues.  The three network diagnostics tools are:
  • Test Connectivity Utility - A test used to check connectivity from the SVG2482AC to another device on the Internet or the home network.  This utility is also known as the ping test, the SVG2482AC sends a small packet of data to a device, and waits for a reply from that device.  If the device replies, this confirms that the SVG2482AC and that device are able to communicate with each other.
  • Check for IPv4 Address Utility - A test used to determine if an IP address is accessible.  If the IP address is accessible it will return with an OK status. 
  • Traceroute Utility - A test used to map the network path from the SVG2482AC to a remote device on the Internet.  This can be useful when a device fails the ping test.  If the device can be accessed, the traceroute test will display every hop taken to get to the destination.  If it cannot be accessed, the SVG2482AC will display the last hop taken before the connection terminated.  This is useful to pinpoint where a connectivity issue lies.

    NOTE: Some devices are configured to block incoming ICMP (Internet Control Message Protocol) packets.  As a result, the ping and traceroute tests may fail, although the device itself is up and running.

This document contains the following sections:

 

Accessing the Network Diagnostic Tools

  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://10.0.0.1 into the address box, and press the Enter key.  The Login page will appear.
     
  2. On the Login page, enter admin in the Username field.
     
  3. Enter password in the Password field then click the Login button.  The Gateway > At a Glance page will appear.

    NOTE:  A prompt to change the password appears when the SVG2482AC is using the default password.  To change the password click the OK button or click the Cancel button to bypass it.​

    User-added image

     
  4. On the left-hand menu, click the Troubleshooting link.  The Troubleshooting > Log page will appear.
     
  5. Click the Diagnostic Tools sub-menu link.  The Troubleshooting  > Network Diagnostic Tools page will appear.



Test Connectivity Utility

  1. In the Test Connectivity Result section, enter an URL address in the Destination Address field. 

    NOTE: www.comcast.net is the default URL address. 

     
  2. Leave the Count field at default 4.
     
  3. Click the Test Connectivity button.

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  4. The results will appear in the Packets Sent and Received fields. 

    Image 
     

Check for IPv4 Address Utility

  1. In the Check for IPv4 Address Results section, enter the IP address of the device in the IPv4 Address field.
     
  2. Leave the Count field at default 4.
     
  3. Click the Check for IP Addresses button.

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  4. The results will appear in the Connectivity field as OK.

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Traceroute Utility
  1. In the Traceroute Results section, enter the IP address of the destination in the IPv4 Address field.
     
  2. Click the Start Traceroute button.  The  Traceroute Results pop-up window will appear.

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  3. The Traceroute results will appear below.  Click the Close button.  The Troubleshooting > Network Diagnostic Tools page will appear.

    User-added image

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