ARRIS Consumer Care

SVG2482AC: First Time Installation

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Information

Question

How do I install my SVG2482AC Gateway for the first time?

Answer

When installing the SVG2482AC for the first time, it is required to activate the SVG2482AC for Internet access. This document contains the follow sections:

Prior to Installation
Installation
Activation
Setup Wi-Fi

Prior to Installation

Establish cable service with Comcast by contacting 1-800-Xfinity (1-800-934-6489).
Check that the following items were included with the SVG2482AC Wireless Voice Gateway.
- Power Cord
- Ethernet Cable
- Software License & Warranty Card
- Support Information Card
- Quick Start Guide
Locate the required information to activate XFINITY Internet service.
- Comcast Account Number
- Phone Number
NOTE: The Comcast account number can be found on the billing statement, the Comcast app or the work order for the service. Comcast account login credentials if it's previously created.

Installation

Connect a coax cable by hand tightening the connector to a cable wall outlet or a splitter and to the cable connector on the back of the SVG2482AC.
Connect a telephone cord of a single or two-line telephone to the telephone and to the Tel 1 port on the back of the SVG2482AC.

NOTE: Use the Tel 1 port to connect a two-line telephone. Contact Xfinity Consumer Support to activate the VoIP service.
When adding a second telephone, connect a telephone cord of a single-line telephone to the telephone and to the Tel 2 port on the back of the SVG2482AC.
Connect the included Ethernet cable to a computer and connect the other end to the Ethernet port on the back of the SVG2482AC.

NOTE: Direct wired connection to the SVG2482AC is recommended for first time activation process. If the wired connection is not available, connect a wireless client to the default Wi-Fi settings located on the side of the SVG2482AC.
Connect the included power cord to the port port on the back of the SVG2482AC and to an electrical wall outlet that is not controlled by a wall switch.
Allow the SVG2482AC to power on and perform it's boot sequence. The SVG2482AC may reboot a few times during this process.

NOTE: The SVG2482AC can take up to 10 minutes to complete the boot sequence.
Activation can occur when there is a solid bright white Online LED on the SVG2482AC.

NOTE: If activation is unsuccessful, contact Xfinity customer support for further assistance and provide the following information:
- Modem Manufacturer
- Model Number
- Serial Number
- HFC MAC Address
- EMTA MAC Address (applicable for voice service)

Activation

Launch a browser such as Internet Explorer, Chrome, or Safari. Enter register.xfinity.com and press the Enter key to access the XFINITY Activation page.
On the Welcome to XFINITY Activation page, click the Continue button.
On the First, we need to authenticate your account page, enter the Comcast Account Number in the Account number field.
Enter phone number associated with the Comcast account in the Phone number field, then click the Continue button.

NOTE: The Continue button changes to "Please Wait" while it directs to the next page.
On the Set Up your username and password page, enter a username in the Username field.

NOTE: If an previous account was created click the Sign in with your existing username link to proceed with the activation steps.
Enter a password in the Password field.
Reenter the password in the Confirm password field.
Click the Choose security question drop-down menu to select a security question.
Enter an answer for the security question selected in the Answer security question field, then click the Continue button.
On the Your account had been created page, review the username and email address, then click the Continue button.
On the Connection established! You're almost done page, if desired to optimized the experience with XFINITY.com as the browser Home Page, check mark the box. Otherwise click the Continue button.
The Your device is activated page will appear. The SVG2482AC will restart and may take up to 15 minutes to complete the boot-up sequence. Once the SVG2482AC front panel 2.4 GHz and 5 GHz LEDs are flashing open another browser to start the service.

Setup Wi-Fi

Following the successful activation, the web browser will be redirected for Wi-Fi personalization. The Wi-Fi credentials must be personalized before Internet access is allowed.

NOTE: If it does not redirect, open a web browser and type any HTTP URL.
On the Welcome page, click the Let's Get Set Up button. The Create Your Wi-Fi Name and Password page will appear.
On the Create Your Wi-Fi Name and Password page, enter the desired name in Wi-Fi Name field.
Enter the desired password in the Wi-Fi Password field.

NOTE 1: The default Network Name (SSID) and Password cannot be used.

NOTE 2: If desired to have separate Wi-Fi names and passwords for the 2.4 GHz and 5 GHz networks, click the Show More Settings link to customize.
Click the Next button. The Confirm Wi-Fi Settings page will appear.
On the Confirm Wi-Fi Setting page, review the Wi-Fi Name and Password. Then click Next button to proceed.

NOTE: Click Previous Step link to modify the Wi-Fi Name and Password.
The Your Wi-Fi is Nearly Complete page will appear and is configuring the Wi-Fi settings.
Once the Wi-Fi is configured the Your Wi-Fi is Ready page will appear.
Reconnect the client device using the new Wi-Fi credentials.
Record the new Wi-Fi SSID and password under the Network Access Information section of the Quick Start Guide.