Consumers - SVG2482AC: Troubleshooting Battery Back-up
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SVG2482AC: Troubleshooting Battery Back-up

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Question
How do I determine when to replace the battery back-up in the SVG2482AC Gateway?
Answer
The SVG2482AC includes a battery back-up feature for XFINITY Voice service subscribers.  The battery is optional and can be purchased at shop.surfboard.com. The battery back-up will allow the voice service to function in case of a power outage, but is not intended to replace the AC power for an extended period of time.  The available talk time can last up to 5 hours or provide 8 hours in standby time.  

The SVG2482AC includes the ability to verify the battery back-up status by accessing the Web Management Interface.  The battery back-up status will appear as REPLACE when the current replacement battery back-up needs to be replaced.  This document describes the step to determine if the battery back-up needs replacement.


To Determine if the Battery Back-up Needs for Replacement
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://10.0.0.1 into the address box, and press the Enter key.  The Login page will appear.
     
  2. On the Login page, enter admin in the Username field.
     
  3. Enter password in the Password field then click the Login button.  The Gateway > At a Glance page will appear.

    NOTE: A prompt to change the password appears when the SVG2482AC is using the default password.  To change the password click the OK button or click the Cancel button to bypass it.

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  4. On the left-hand menu, click on Hardware then click on Battery. The Hardware > Battery page appears. 
     
  5. On the Hardware > Battery page, if  AC FAIL BATTERY LOW REPLACE, AC FAIL BATTERY REPLACE, or BATTERY REPLACE appears in the Battery Condition field, replace the back-up battery.

    NOTE: It may take up to 12 hours for the battery to reach a full charge.

     
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