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Setting up USB Connection for cable modems

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Question

How do I setup the USB connection for my cable modem?

Answer

Cable Modem drivers are located here: Cable Modem USB Drivers

NOTE 1: USB drivers are not required when connecting to the cable device with an Ethernet cable.

NOTE 2: The drivers included in this document are compatible with Windows operating systems.  These drivers are not compatible with Macintosh or Linux operating systems.

Setting Up a USB Driver

Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable.

The following subsections describe setting up a USB driver. Perform the appropriate procedure for your Windows version:

 

When you finish setting up the USB driver, you can continue with " Configuring TCP/IP".

The SURFboard cable modem USB driver does not support Macintosh, Linux or UNIX computers. For those systems, you can connect through Ethernet only.

  Setting Up a USB Driver in Windows 98

Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC.

A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed.

  1. Click Next.
  2. Be sure "Search for the best driver for your device" is selected.
  3. Click Next.
  
  1. Be sure "CD-ROM drive" is the only box checked.
 
  1. Click Next.

    The message "Please wait while Windows searches for a new driver for this device" is displayed.
 
  1. If your computer successfully locates the driver, skip to step 8.

    If your computer does not locate the driver, the previous window is displayed again. Select Specify a location and type the location of your CD-ROM drive.

    To load the driver successfully, you may need to click Browse to manually select the driver file from the CD-ROM. For the SB5100 and the SB5101 Select the NetMotCM.sys file.

    Or

    For the SB5120, select the SB5120.inf file.
 
  1. Click Next.
  
  1. Select The updated driver... and click Next.

    If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation.  Then repeat this procedure.
 

  1. After the window at bottom left is displayed, click Next.

    If a window with the message Copying Files... displays and asks for your CD-ROM drive, type your CD-ROM drive letter (for example, "D:") and click OK.

    If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to complete the installation. To install the files, insert your Windows 98 CD-ROM is in the CD-ROM drive and click OK.
  
  1. After all the necessary files are loaded, the window at upper left is displayed confirming a successful installation.
 

When you finish setting up the USB driver, you can continue with " Configuring TCP/IP in Windows 95, 98, or Windows Me".

If you have difficulties setting up the USB driver, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard cable modem for information about obtaining warranty service.
 

  1. Click Finish. The window at bottom left is displayed.
  2. Click Yes to restart your computer.
  Setting Up a USB Driver in Windows 2000

Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware window is displayed.

  1. Click Next.
 
  1. Be sure "Search for a suitable driver for my device" is selected.
 

  1. Click Next.
 
  1. Be sure "CD-ROM drives" is the only box checked.
 
  1. Click Next.
 
  1. Click Next.

    If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11. Otherwise, you can skip to step 12.
  1. On the Insert Disk window, click OK. The Files Needed window is displayed.
 
  1. If necessary, select your CD-ROM drive in the "Copy files from" list.
 
  1. Click Browse.
 
  1. Double-click the NetMotCM.sys file in the CD-ROM root directory. The Files Needed window is displayed.
 
  1. Click OK. The Found New Hardware Wizard window is displayed.
  1. Click Finish to complete the installation.

When you finish setting up the USB driver, you can continue with " Configuring TCP/IP in Windows 2000".

 
Setting Up a USB Driver in Windows Me

Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed.

  1. Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the window at bottom left is displayed.
  2. Click Finish to complete the installation.  Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your CD-ROM drive.

When you finish setting up the USB driver, you can continue with " Configuring TCP/IP in Windows 95, 98, or Windows Me".

Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same.

 

Setting Up a USB Driver in Windows XP

Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware Wizard window is displayed.

  1. Be sure "Install the software automatically" is selected.
 
  1. Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the window at bottom left is displayed.
 
  1. Click Finish to complete the installation. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your CD-ROM drive.
 

When you finish setting up the USB driver, you can continue with " Configuring TCP/IP in Windows XP".

Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same.

 

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