Consumers - TG862G/CT & TG862R: Admin Login Setup

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TG862G/CT & TG862R: Admin Login Setup

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How do I change the admin password on my TG862?


When attempting to access the TG862 configuration menu, the gateway prompts for a username and password.  By default, the username is admin, and the password is password.  However, the gateway's admin account password can be changed.

NOTE: If the gateway cannot be accessed using the default credentials, and the password is unknown, then the gateway will only accessible by doing a factory reset.  Keep in mind that a factory reset will erase any custom settings, and may cause the Internet to be inaccessible.  For instructions on how to do a factory reset, please refer to Answer # 8254 - TG862 Factory Reset.

Login Considerations:

  • Passwords are case sensitive.
  • Passwords can not contain the following characters (#,$,!,@,*).
  • Passwords go into effect immediately.  Restarting the gateway is not required for the password to take effect.
  • Assigning an administrator username and password does not affect communication to the Internet.

Changing the Password

WARNING: It is recommended to keep a record of the new password.  If the password is unknown, then the configuration menu for the TG862 will be inaccessible.
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter into the address box, and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is If the default address has been changed, enter the custom address in the address box.
  2. On the Login page:
    a.   Enter admin in the Username field.
    b.   Enter password in the Password field.
    c.   Click the Login button. The Gateway > At a Glance page appears.

  3. On the left-hand menu, click on Troubleshooting.  A sub-menu appears.
  4. On the sub-menu, click on Change Password.  The Troubleshooting > Change Password page appears.
  5. On the Troubleshooting > Change Password page:
    a.  Current Password - Enter the current password.
    b.  New Password - Enter the new password of choice.
    c.   Re-enter New Password - Re-enter the password.
    d.  Click the Save button.  The new password now becomes the current login password.

    NOTE: A reboot of the unit is not required for changes to effect.




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