When attempting to access the TG862 configuration menu, the gateway prompts for a username and password. By default, the username is admin, and the password is password. However, the gateway's admin account password can be changed.
NOTE: If the gateway cannot be accessed using the default credentials, and the password is unknown, then the gateway will only accessible by doing a factory reset. Keep in mind that a factory reset will erase any custom settings, and may cause the Internet to be inaccessible. For instructions on how to do a factory reset, please refer to Answer # 8254 - TG862 Factory Reset.
- Passwords are case sensitive.
- Passwords can not contain the following characters (#,$,!,@,*).
- Passwords go into effect immediately. Restarting the gateway is not required for the password to take effect.
- Assigning an administrator username and password does not affect communication to the Internet.
WARNING: It is recommended to keep a record of the new password. If the password is unknown, then the configuration menu for the TG862 will be inaccessible
Changing the Password
- Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://10.0.0.1 into the address box, and press the Enter key. The Login page appears.
NOTE: By default the LAN IP address is 10.0.0.1. If the default address has been changed, enter the custom address in the address box.
- On the Login page:
a. Enter admin in the Username field.
b. Enter password in the Password field.
c. Click the Login button. The Gateway > At a Glance page appears.
- On the left-hand menu, click on Troubleshooting. A sub-menu appears.
- On the sub-menu, click on Change Password. The Troubleshooting > Change Password page appears.
- On the Troubleshooting > Change Password page:
a. Current Password - Enter the current password.
b. New Password - Enter the new password of choice.
c. Re-enter New Password - Re-enter the password.
d. Click the Save button. The new password now becomes the current login password.
NOTE: A reboot of the unit is not required for changes to effect.