Consumers - TG862G/CT & TG862R: Troubleshooting Logs
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TG862G/CT & TG862R: Troubleshooting Logs

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Question
How do I access the Troubleshooting Logs in the TG862?
Answer

The Troubleshooting Logs can be used to troubleshoot or verify the behavior of the TG862.  These logs are separated into three logs: System Logs, Event Logs, and Firewall Logs. This document describes how to view the Troubleshooting Logs.

To View Troubleshooting Logs

  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://10.0.0.1 into the address box, and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is 10.0.0.1. If the default address has been changed, enter the custom address in the address box.
     
  2. On the Login page:
    a.   Enter admin in the Username field.
    b.   Enter password in the Password field.
    c.   Click the Login button. The Gateway > At a Glance page appears.

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  3. On the left-hand menu, click on Troubleshooting.  The Troubleshooting > Logs page appears.
  4. On the Troubleshooting > Logs page:
  5. a.   Log Type - Click the drop-down menu, and select the desired logs to view (System Logs, Event Logs, or Firewall Logs).
    b.   Time Frame - Select the time duration to view (Today, Yesterday, Last week, Last month, or Last 90 days).
    c.   Click the Show Logs button.  The desired logs will now appear.
    d.   If desired, scroll down to the bottom of the page, and click the Print button to print the logs or the Download button to save a text file of the logs to the computer.

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