WR2100: Troubleshooting Connection

If a connectivity issue with WR2100 arises, troubleshooting may resolve the issue, or may provide insight as to what is causing the issue.  This document provides helpful information for the troubleshooting connectivity issues with the WR2100.
 
The following troubleshooting steps are to be followed in sequence:

1. Internet connectivity
2. WR2100 wireless repeater functionality
3. WR2100 wireless repeater connection to access point
4. Client connection to WR2100 SSID or Ethernet 

1. Verify Internet connection through the wireless access point.  
2. Contact Internet Service Provider with issues of continual lost of service.  

1. Check Power LED.  Working status is Green.
2. If Power LED is not on.  Verify with another electrical wall socket.

3. Press Power On/Off button to verify if unit is working properly. 
4. Factory reset using the button. 
   a.  Use a thin object to press this button and hold for 10 seconds.

WR2100 wireless repeater connection to access point

1. Check Access Point/Repeater LED. Verify Green light.
2. Reconnect to Site Survey and choose SSID if there is no LED light.
3. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://www.mywifirepeater.net/  in the address box, and press the Enter key.  The Login page appears.
4. On the Login page:
   a.   Enter admin in the Username field.
   b.   Enter password in the Password field.
   c.   Press the Enter key.  The ARRIS Setup page appears. 

5. On the ARRIS Setup page, click the Wireless from the left-hand menu.   The Wireless page appears.
6. On the Wireless page, click the Site Survey button. The Survey page appears.

7. On the Survey page, a list of available wireless networks will appear.  Select the appropriate SSID and click the Next button.   The Security Settings page appears. 
    
   NOTE: Take note of the Encryption type and Authentication Mode. 

                

8. On the Security Settings page
   a.  Security System - Click the drop-down tab and select the security that matches the router. 
   b.  Pre-Share Key - Enter the wireless key.
    
   NOTE: Please refer to the owner's documentation on locating the key for the wireless access point if unknown.
    
   c.   Encryption - Click the drop-down tab and select the encryption that matches the wireless access point.
   d.   Click on the Save button. 

 

Client connection to WR2100 SSID or Ethernet

1. Check that the Ethernet LED is Green. 
   a.  Verify connection by directly connecting to WR2100 by Ethernet.  
   b.  Access the GUI, by logging into http://www.mywifirepeater.net. 

2. Check that the Repeater/Client LED is Green. 
   a.  Connect to the wireless connection by choosing the SSID name which should be located in MySSID.