Consumers - mAX (W30/W31): Cable Modem Setup

Coronavirus (COVID-19) Disruption

“Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.”

ARRIS Consumer Care


mAX (W30/W31): Cable Modem Setup

« Go Back


How do I setup the mAX Router to my existing Cable Internet service? 
When setting up the mAX Router for the first time, the ARRIS SURFboard mAX™ Manager app makes configuring the Wi-Fi network easy.  The mAX does not have a Web Manager to setup and configure the router.  The ARRIS SURFboard mAX™ Manager app connects to the mAX Router to perform onboarding setup of the router.  The mAX Router replaces the existing router in the home network that's connected to the Cable modem.  This document describes how to setup the ARRIS SURFboard mAX™ Manager app to connect to the mAX router using a cable modem.

This document contains the following sections:

The ARRIS SURFboard mAX™ Manager app is available on both App Store and Google Play store at no charge.

NOTE: Prior to onboarding the mAX Router.  If a firewall is set up the rules MUST allow for ping requests to go out to the Internet.  Additionally, the ping replies must also be allowed into the Home network.  Please check with the router manufacturer for assistance.

  • Active Cable Internet Service
  • Cable Modem
  • The ARRIS SURFboard mAX™ Manager app downloaded onto mobile device.
  • Cellular or Hotspot connection on mobile device.
  • Enable Bluetooth on mobile device.
  • Power ON only 1 mAX Router during setup.

Before the Installation

Verify that the following items were included with the ARRIS mAX Router.  The mAX Router, power supply and Ethernet cable are necessary to perform the installation. 

  • mAX Mesh Wi-Fi Router
  • Power Adapter
  • Ethernet Cable (Cat 5e or higher)
  • End User License Agreement
NOTE: The quick start guide and warranty card can be downloaded from

App Connection Setup
  1. Access the App Store or Google Play Store to search for ARRIS SURFboard mAX Manager and download the app. 
  2. Tap the SURFboard mAX icon.  
  3. The mAX notifications pop-up box will appear.  Tap the Don't Allow or Allow button for the mAX Router to send notifications to the mobile device.   

    User-added image

  4. Enter an email address in the Email field and tap the Continue button.  

    NOTE: If an existing ARRIS account is present, click here proceed to step 10.

    User-added image

  5. Enter the first name in the First Name field and last name in the Last Name field.
  6. Check mark the box to agree to the Terms then tap the Continue button.  

    User-added image

  7. Confirm the information is correct on the Verify Information pop-up box, then tap the Yes, all correct. button.

    NOTE: To make edits tap the Edit E-mail Address or Edit Name button. 

    User-added image

  8. The ARRIS mAX Loading pop-up box will appear.

    User-added image

  9. A verification code email will be sent to the email address used.  Check the email then tap the Got my code. I'm ready button.

    NOTE: Tap the Nothing yet button to resend the verification code email if not received.

    User-added image

  10. Enter the verification code from the email.

    User-added image

  11. The Success! screen will appear.

    User-added image

  12. Unpack a router, and tap the OK, I'm ready button.

    Right click on the image to save it to your computer.
  13. On the About Home Network screen, tap the Cable Modem and Router option.

    User-added image

  14. For this setup the modem is kept and the existing router is replaced.  Tap the Continue button.

    User-added image

  15. Unplug the power from the modem and unplug the existing router.
  16. Disconnect the existing router from the modem and set it aside.  Tap the OK, got it button.  

    User-added image

  17. Plug one end of the Ethernet cable into the port labeled WAN in yellow on the bottom of the mAX Router.
  18. Plug the other end of the Ethernet cable into the cable modem, then tap the Connected. Next button.

    User-added image

  19. Plug the modem and then the mAX Router into the power outlet. 
  20. Verify the modem Online/Internet LED is solid, then tap the Okay, I'm done button.

    NOTE: The LED ring will change from amber to solid with a quick blue flash when ready to connect to the app.

    User-added image
  21. Confirm the current setup summary and tap the OK button.

    User-added image
  22. Enable Bluetooth on the mobile device if not enabled already.  

    User-added image

  23. The mAX router will search for the mAX device in the Bluetooth settings on the mobile device.

    User-added image
  24. The ARRIS SURFboard mAX™ Manager app successfully discovered the mAX router.

    User-added image
  25. Bluetooth pairing is successful.  Tap the Continue button.

    User-added image
  26. The mAX router is connecting to the Internet. 

    User-added image
  27. The mAX Router is connected to the Internet now.   

    User-added image

  28. The mAX Router is checking for any new updates.

    User-added image

  29. The mAX Router is downloading the new updates.  If there are new updates the process will take a few minutes.  

    User-added image
  30. Once the update download is completed, tap the OK, Next button.

    User-added image

  31. The mAX Router is back online, tap the Continue button.

    User-added image
  32. The mAX Router will register the device to ensure the features stay up to date.

    User-added image
  33. To setup the Wi-Fi network, tap the Continue button.

    Right click on the image to save it to your computer.
  34. Tap the icon to name the router or manually enter the name in the or name it yourself field.

    User-added image

  35. The Family room option was selected and the name is auto populated.  Tap the OK, next button. 

    User-added image
  36. Enter a new wireless network name in the Choose network name (SSID) field.  The SSID character must be alphanumeric (letters and numbers) between 1 to 32 characters long. 

    CAUTION: Special characters (such as $, !, ?, &, #, @, and others) are not to be used to create the network name (SSID).
  37. Enter a new wireless password in the Choose password field.  The password needs be 8 to 64 characters long.  Use upper and lower case letters, numbers, and symbols for strength. 
  38. Tap the Create network button.

    User-added image

  39. The mAX Router is creating the Wi-Fi network.

    NOTE: Android devices allows the app to automatically connect to a Wi-Fi network.

    User-added image
  40. The mobile device will need to connect to the created mAX Wi-Fi network.  Once connected to the mAX Wi-Fi network tap I connected to the mAX Wi-Fi network button. 

    NOTE: iOS devices will not automatically connect to the Wi-Fi.

    User-added image
  41. The ARRIS mAX Connecting pop-up box will appear.

    User-added image
  42. The mAX router is done and connected.

    User-added image
  43. To setup the satellite mAX unit, tap the Let's do it! button or, to setup later, tap the I'll do it later button (e.g the I'll do it later button was tapped).    

    NOTE: To add another mAX Router please refer to article # 17950 - mAX (W30/W31): Add additional mAX Satellite Setup

    User-added image
  44. The mAX Router is all done and ready to use.  Tap the Finish button.

    User-added image
  45. The mAX home screen displays the wireless name at the top, network speed, and connected devices.
  46. Remove all client devices from the existing router and connect them to the mAX router.

    User-added image



Was this article helpful?


Your feedback is appreciated.

Characters Remaining: 255